Director, Software Engineering
Intuit, Inc.
2024 - Present
Leader for the Virtual Expert Platform, overseeing a 100‑person engineering organization delivering Contact Center and Data Engineering capabilities supporting over $3B in revenue.
- Modernized the Product Support platform for 30,000+ TurboTax experts, introducing AI‑powered guidance that significantly increased agent efficiency and accuracy.
- Rebuilt Data Engineering strategy around a “shift‑left” model, improving velocity, reliability, and developer engagement across the organization.
- Delivered AI‑driven automation and workflow optimization for Intuit agents that generated $5M+ in annual operational efficiencies.
- Operational Excellence leader for 130+ capabilities across a 350‑engineer org; improved uptime to 99.99% and reduced quality escapes by 60%.
- Regular presenter at 200+ attendee all‑hands events, sharing Leadership and Operational Excellence best practices.
Engineering Group Manager
Intuit, Inc.
2012 - 2023
Led the Tax Experiences engineering organization (40+ engineers, 2 managers) responsible for full‑stack customer experiences generating $1B+ in annual revenue.
- Delivered high‑volume, customer‑facing web and mobile experiences using Spring Boot, Java, Kotlin, React, Kubernetes, and AWS.
- Implemented auto‑scaling and CI/CD modernization, reducing infrastructure costs and accelerating release velocity.
- Received CEO Team Sport Award for leading the technical response to U.S. Covid Stimulus legislation. Delivered three new regulated, high‑impact experiences that enabled hundreds of millions of dollars in stimulus funds to reach customers.
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- Change leader who drove the modernization of the TurboTax monolith into micro-services, led the first customer-facing Intuit AWS cloud migration, and introduced Kotlin to TurboTax
- Recognized with a CEO Team Sport award for driving the technical response to Covid Stimulus regulations, which delivered 3 new customer-facing experiences that enabled hundreds of millions of dollars of stimulus funds to flow to customers
- Guided TurboTax Online’s transition to a multi‑datacenter Active/Active architecture, improving resilience and disaster recovery posture.
Staff Software Engineer
Intuit, Inc.
September 2008 - August 2010
- Led the transformation of the TurboTax Online Java stack from Apache Tomcat to Spring
- Trained the engineering team on Spring technology and authored best practices
- Implemented highly optimized DB connection and query services
- Developed low-latency internal web services for TurboTax Online that enabled key system initiatives
Lead Software Engineer
Eventful, Inc.
July 2006 - August 2008
- Created the search infrastructure for the Eventful website using Apache Tomcat and Lucene, which handled millions of search requests a month
- Led database development and architecture, including the implementation of PostgreSQL replication
- Developed a C++ location parser used to target website content to customer location
- Scaled out Eventful backend services using Amazon’s EC2 clustering services
- Delivered automated event validation workflow using Amazon Mechanical Turk
Senior Software Engineer
Cymer, Inc.
August 2003 - June 2006
- Managed the CymerOnLine development team (4 engineers + QA)
- Defined and instituted a series of Agile development practices based on Scrum
- Led development of CymerOnLine, a multi-tier SPC and performance analysis application created using Java (Apache Tomcat with Spring and Hibernate) that was sold to end users on Linux and Solaris platforms
- Conducted CymerOnLine sales and information seminars for end users in the United States and Korea
Software Engineer
Independent Consulting
January 2003 - August 2003
- Lead Developer for UniverSQL, a cross-platform database access library implemented using C and C++ on Windows and Linux; UniverSQL uses XML over TCP/IP to handle database access
- Architected and implemented an OpenSSL-based Digital Rights Management solution (Media-S) for multimedia content using C and C++
- Developed a download manager that was rated "Best of Linux" by website software.linux.com
- Programmed open source XML parser and database connectivity drivers for Linux and Windows
